Frequently Asked Questions
Everything you need to know about bringing ORCA comfort into your home.
What materials are used in ORCA home products?
We prioritize sustainability and durability, using premium organic cotton, ethically sourced woods, and hypoallergenic recycled fibers to ensure your home is both beautiful and safe.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days. For larger furniture items, our white-glove delivery service will contact you within 48 hours to schedule a specific arrival window.
What is your return policy for home decor?
We offer a 30-day 'Love Your Home' guarantee. If you are not completely satisfied with your purchase, you can return it for a full refund, provided it is in its original condition and packaging.
Do you offer assembly services for furniture?
Yes, many of our larger pieces qualify for complimentary professional assembly. You can select the 'Expert Assembly' option at checkout for a hassle-free setup experience.
How do I care for my ORCA textiles?
Most of our linens and textiles are machine washable on a gentle cycle. We recommend using cold water and a mild detergent to preserve the integrity of the natural fibers.
Can I track my shipment in real-time?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to our live tracking portal to monitor its progress.